Effective Date: [Jul 1st, 2026]

At iTawy Store, customer satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and warranty claims.

Nothing in this policy limits any mandatory consumer rights under the applicable laws of the Arab Republic of Egypt.

Returns

Return requests must be submitted within 14 calendar days of delivery.

To qualify for a return, the product must be:

  • Unused, uninstalled, and in brand-new condition.

  • In its original packaging with all accessories, manuals, cables, and labels.

  • Factory seals, warranty stickers, and serial numbers must be intact.

  • Accompanied by the original invoice or proof of purchase.

Products that do not meet these conditions may be refused.

Non-Returnable Products

Unless required by applicable law or confirmed defective, the following are not eligible for return or refund:

  • Opened or used products.

  • Products with broken seals or missing packaging.

  • Software, licenses, digital downloads, and activation keys.

  • Special-order, customized, assembled, configured, or imported-on-demand products.

  • Clearance, promotional, or end-of-life items.

  • Consumables such as batteries, toner, cartridges, and thermal paste.

  • Products with physical damage, liquid damage, electrical damage, misuse, modification, unauthorized repair, or missing serial numbers.

Hardware-Specific Conditions

The following products become non-returnable after installation, activation, formatting, configuration, or use, unless confirmed defective:

  • CPUs

  • Motherboards

  • GPUs

  • RAM

  • SSDs, HDDs, and NVMe drives

  • Power Supplies

  • Cooling products

  • Networking equipment

  • Servers, NAS, Storage Systems, and Enterprise Hardware

Storage devices that have been formatted, initialized, encrypted, partitioned, or contain customer data are not eligible for return.

Compatibility

Customers are responsible for verifying compatibility before purchase, including CPU socket, chipset, BIOS, RAM, GPU size, PSU capacity, storage interface, operating system, networking, and rack compatibility.

Compatibility or incorrect product selection does not qualify for a refund or exchange.

Dead on Arrival (DOA)

Products reported defective within 48 hours of delivery will be inspected.

If confirmed defective, iTawy Store may, at its discretion, repair, replace, issue store credit, or provide a refund where appropriate.

Warranty

Manufacturer warranties apply according to the manufacturer’s terms.

Warranty does not cover physical damage, liquid damage, electrical damage, misuse, unauthorized repairs, firmware or BIOS modifications, missing serial numbers, or normal wear and tear.

Inspection

All returned products undergo technical inspection, which may take up to 10 business days.

Returns may be rejected if products show signs of use, installation, modification, missing accessories, damaged packaging, or if the reported issue cannot be reproduced.

Refunds

Approved refunds will be issued using the original payment method whenever possible.

Shipping, delivery, installation, configuration, assembly, payment processing, and service charges are non-refundable unless required by applicable law.

Eligible non-defective returns may be subject to a restocking fee of up to 15%, where permitted by law.

Exchanges

Exchanges are available only for:

  • Verified manufacturing defects.

  • Confirmed DOA products.

  • Incorrect items shipped by iTawy Store.

All exchanges are subject to stock availability.

B2B & Special Orders

Business (B2B), bulk, quotation-based, project, tender, enterprise, and special-order purchases are generally non-returnable and non-refundable except for verified defects or where required by applicable law.

Customer Responsibility

Customers are responsible for backing up all personal or business data before returning any storage device or computer equipment.

iTawy Store is not responsible for data loss, software, licenses, business interruption, or indirect or consequential damages.

Fraud Prevention

All products are tracked using serial numbers and security labels.

Returns involving altered serial numbers, tampered products, fraudulent claims, or abuse of this policy may be refused.

Contact Us

iTawy Store

Email: support@itawy.store

Phone: +20 100 618 0555